Refund Policy
Clear guidelines on billing resolutions, duplicate transactions, technical credit restorations, and refund requests.
This Refund Policy outlines our customer service standards. It does not restrict, replace, or exclude your statutory rights under European Union consumer law, including statutory withdrawal rights, warranty claims, or remedies for non-conforming digital products.
1. Accidental Duplicate Charges
If you were accidentally charged more than once for the same transaction due to a browser glitch, multiple quick clicks, or network timeout, we will promptly refund the duplicate transaction upon verification.
Please contact our team at support@swipevera.com with your account email and transaction timestamps so we can review your Stripe records immediately.
2. Technical Generation Failures
Our infrastructure is designed so that server errors or AI provider interruptions do not permanently consume your paid generation credits.
If an error occurs during AI Photo synthesis or profile generation and a credit was incorrectly deducted, our support team can immediately restore the affected credit to your account balance or deliver the owed output.
3. AI Output Nature & Quality
SwipeVera provides probabilistic AI evaluations and creative text/photo assets for dating profile optimization. Because dating preferences and stylistic taste are subjective, subjective dissatisfaction alone (e.g. personal aesthetic preference) does not automatically entitle a customer to a voluntary discretionary refund.
This does not limit statutory rights in cases where a service is legally defective or was not provided.
4. Service Not Provided / Persistent Technical Issues
If you completed a purchase and are permanently unable to access or generate your paid tier due to an unresolved technical defect on our end, please reach out to us. If our technical team cannot resolve the defect within a reasonable timeframe, you will receive a full refund of the affected purchase.
5. How to Request a Resolution or Refund
To submit a refund or billing inquiry, please email us or submit a support ticket:
Email: support@swipevera.com
Support Page: /support (Select "Refund" or "Payment" category)
Please include the following in your message:
- Your registered SwipeVera account email
- Purchased product name (e.g. Deep AI, Profile & Prompts, AI Photos, Ultimate)
- Approximate date of purchase
- Stripe Session ID or receipt reference if available
- Brief description of the issue encountered
6. Refund Processing Times
Once a refund is approved by our team, it is immediately initiated via Stripe to your original payment method. Depending on your financial institution or card issuer, the credited funds typically appear in your account within 5 to 10 business days.